Plans change. This page explains when a booking can be cancelled or moved, and what happens to the payment. Refund timing is on the Refund Policy page.
When You Can Cancel
A puja or home-visit booking can be cancelled or rescheduled without a cancellation charge until 24 hours before the scheduled start. Inside 24 hours, the Pandit may already have blocked the slot or started travel, so the booking may not be refundable.
Consultations can be cancelled until the session has started. Once a session is in progress or completed, it is not cancelled from this page.
How to Cancel
Log in, open the booking, and choose cancel or reschedule. If the control is not available, open a ticket or call +91 12345 67890 with the booking reference. We confirm the new status on the booking itself.
Rescheduling
Rescheduling keeps the same package and moves the date, subject to Pandit availability in your city. A reschedule requested more than 24 hours ahead does not create a new charge. A change of ritual or package may require a new booking.
If the Pandit Cancels
If we or the practitioner cancel, you can move the booking to another available time or ask for a refund of the amount paid for that booking. We contact you on the phone number on the booking.
Shop Orders
A shop order can be cancelled before the vendor marks it dispatched. After dispatch, use the Shipping Policy for damage or a wrong item rather than this cancellation window.
