A Pandit visit is not a shipment — the practitioner comes to the address on the booking. This policy covers physical products ordered from the shop.
Where We Ship
We ship within India to the address you enter at checkout. Please include the pin code, a landmark, and a phone number the courier can call. We do not ship to addresses outside India.
Dispatch Times
Vendors dispatch in-stock items within 1 to 3 working days of a successful payment. Festival weeks and made-to-order samagri kits can take longer; any longer window is shown on the product before you pay.
Charges
Any shipping charge is shown on the checkout total before you pay. If the total shows no shipping line, the delivery charge for that order is included or waived.
Tracking
When the vendor hands the parcel to a courier, the order status moves to dispatched. Use the order in your account, or the reference in your confirmation, if you need support to check it.
Damaged or Missing Items
Write to support@bookpanditji.com within 48 hours of delivery if the parcel is damaged, short, or not what you ordered. Include the order reference and a photo of the item and the packing. We arrange a replacement or a refund under the Refund Policy. Please do not use a damaged item in a ritual before you write to us.
