If a refund is approved, it goes back to the original payment method. This page is the rule we apply. The booking or order status in your account is the record of what was decided.
Booking Refunds
A Pandit visit cancelled more than 24 hours before the scheduled time is refunded in full. A cancellation inside 24 hours is refunded only if the practitioner has not started travel and the slot can still be released. If we cancel the visit, the amount you paid for that booking is refunded or moved to a new date, at your choice.
Consultation Refunds
A consultation cancelled before it starts is refunded. A session that was completed, or that failed because the birth details were incomplete after we asked you to correct them, is not refunded. If the practitioner does not join, you receive a refund or a new slot.
Shop Refunds
Unopened or unused items that arrive damaged, wrong, or short can be refunded or replaced after you write within 48 hours of delivery with a photo. Items that have been used in a ritual, or gemstones that were correctly supplied against the listing, are not returned for a change of mind.
How Refunds Are Paid
Approved refunds are sent to the original UPI ID, card, or RuPay method. Banks often take 5 to 7 working days after we initiate the credit. The original successful payment stays on the record; the refund appears as its own entry.
What We Cannot Refund
These cases are outside the refund rules.
- A completed ritual or consultation
- A late cancellation after the Pandit has travelled
- A delay caused by an incorrect address or phone number you provided
- Dissatisfaction with a spiritual interpretation or an expected worldly result
